Overview

ICANotes+ uses ScriptSure for electronic prescribing. ScriptSure does not support initiating or submitting prior authorization (PA) requests.

For prior authorizations, ScriptSure recommends using CoverMyMeds, a third‑party service that helps prescribers submit PA requests and receive approvals from payers.

Once a prior authorization is approved, ICANotes+ allows prescribers to document the authorization number on the prescription for reference and pharmacy use.

Recommended Tool for Prior Authorizations

Use CoverMyMeds to submit and manage prior authorization requests:

• Website: https://www.covermymeds.health/ 

• Initiate PA requests electronically

• Track request status and approvals

• Receive payer‑issued prior authorization numbers
  

CoverMyMeds is a third‑party service. Payer participation and supported medications may vary.

How Prescribers Obtain the Prior Authorization Number

ScriptSure and ICANotes+ do not generate prior authorization numbers.

Prescribers obtain the prior authorization number after the PA request is approved by the payer. This typically occurs through one of the following methods:

• CoverMyMeds
  After the payer approves the request, the prior authorization number is displayed in CoverMyMeds and may also be included in approval notifications or status updates.

• Payer Communication
  Some payers provide the prior authorization number via fax, portal notification, or email after approval.

Once received, the prescriber must manually document the prior authorization number in ICANotes+ for reference and pharmacy use.

When to Enter a Prior Authorization Number in ICANotes+

Enter the prior authorization number in ICANotes+ after:

• The PA request is submitted using CoverMyMeds (or another payer‑approved process), and

• The payer approves the request and issues a prior authorization number.

How to Enter a Prior Authorization Number

1. Go to the client chart and open any note.

2. In the Medications box, click Enter.
   
   
   
   

3. Open the prescription for which the prior authorization was approved.

4. On the prescription screen, click the gear icon (Options). from the top right corner.

5. Locate the Prior Authorization field and enter the prior authorization number exactly as provided by the payer. 
   
   
   

6. Save prescription.

The prior authorization number is now associated with the prescription for reference.

Notes and Considerations

• ICANotes+ does not submit prior authorization requests to payers.

• Documenting a PA number does not replace completing the PA process through CoverMyMeds or directly with the payer.

• Always enter the PA number exactly as issued to avoid pharmacy delays or claim rejections.