How to Set Up 2-Step Verification for Your ICANotes+ Account

How to Set Up 2-Step Verification for Your ICANotes+ Account

Overview

The 2-Step Verification feature adds an extra layer of security to your ICANotes+ account by requiring a second form of verification when you sign in. It helps protect your account even if your password is compromised. Follow the steps below to set up 2-Step Verification.


Step 1: Start the Setup

  1. Log in to ICANotes+.
  2. You will be prompted to set up 2-Step Verification.
  3. Click Get Started to begin.

Step 2: Choose a Verification Method

You can set up 2-Step Verification using one of the following methods:

  • Text Message (SMS) Verification
  • Mobile Phone Authenticator (Google Authenticator)
  • Computer Authenticator 

Select your preferred method and follow the steps below.


Option 1: Set Up SMS Verification

(1) Select SMS Verification

  1. Choose the option to receive verification codes via text messages.
  2. Click Set up to continue.

(2) Enter Your Mobile Number

  1. Input your 10-digit mobile number.
  2. Click Send to receive a verification code via text message.

(3) Verify Your Code

  • Check your phone for the 6-digit code.
  • Enter the code in the provided field.
  • Click Verify.
  • If the code does not arrive, you can resend it after 30 seconds.

(4) Complete the Setup

  • Once verified, you’ll be redirected to the Chart Room.
  • In future logins, after entering your email and password, you will receive a verification code via SMS.
  • You can select "Remember this trusted computer" to reduce future prompts.

Option 2: Set Up Mobile Phone Authenticator (Google Authenticator)


(1) Scan the QR Code

  • On the setup screen, a QR code will appear.
  • Open the Google Authenticator app on your phone and scan the code.
  • If you cannot scan, click I cannot scan the code and enter the setup key manually.

(2) Download Google Authenticator (If not already installed)

  • Download it from the Play Store or App Store.
  • Open the app and tap Get Started.
  • Select Scan a QR Code.

(3) Register Your Device

  • Align your camera with the QR code.
  • The app will generate 6-digit codes for authentication.

(4) Complete the Setup

  • Enter a nickname for your authenticator.
  • Input one of the 6-digit codes from Google Authenticator.
  • Click Verify.

(5) Trust Your Device (Optional)

  • Select "Remember this trusted computer" to reduce future prompts.
  • You can enable this setting during setup or at your next login.

You'll be asked to enter a 6-digit code for verification. Enter the code and click Verify Code.



Option 3: Set Up a Computer-Based Authenticator

There are many computer-based MFA token providers, including ones you may already use or may be provided by your password manager. They will all provide the same 6 digit codes that you would receive with other methods we support, like SMS or the Authenticator app.  If you have software meant for delivering standard 6 digit MFA codes based on an initial code you can use the code or scan the QR code provided by ICANotes+ during initial login to set up your computer-based authenticator. Below are instructions for two popular options, but you can use any software that provides the same functionality.

(1) Download Proton Authenticator

  1. Proton Authenticator is a free, open-source MFA token provider that can be used on your computer. It is available for Windows, Mac, and Linux as well as on iOS and Android. You can download it from their website: https://protonapps.com/
  2. Install and open the app.
  3. It is advised to create a Proton account for backup and recovery purposes. Follow the setup instructions to register with your phone number or email.
  4. Once on the MFA setup screen in ICANotes+, add a new code in Proton.  You will paste the key on the ICANotes+ setup screen into Secret key field in Proton and you will then have MFA keys you can use to register this device.
  5. Click Next and enter the 6-digit code from Proton into ICANotes+ and click Verify to complete the setup. You can also choose to remember the device by entering a second code from Proton to avoid needing to use MFA on that device for 30 days.

(2) Authenticator Browser Extension

  1. Authenticator is a popular extension to two supported ICANotes+ browsers, Chrome and Edge. The MFA accounts that you register with it will be tied to your browser profile, so they will be available on any computer where you log in to that profile.
  2. Add the extension to Chrome or Edge from their website: https://authenticator.cc/
  3. Once on the MFA setup screen in ICANotes+, choose to Scan QR Code from the Authenticator extension.  You will then draw a box around the QR code on the ICANotes+ MFA setup screen.
  4. Press Next and enter the 6-digit code from the Authenticator extension into ICANotes+ and click Verify to complete the setup. You can also choose to remember the device by entering a second code from Authenticator to avoid needing to use MFA on that device for 30 days.

Notes
If you lose access to your computer-based authenticator, you will need to contact ICANotes+ support to reset your MFA configuration.

Additional Tips

✅ Trusting a Device: Enable "Remember this trusted computer" to reduce future prompts.
✅ Troubleshooting SMS Codes: If you don’t receive a code, check your spam filter.

FAQs 

You can find the Frequently Asked Questions (FAQs) on our Knowledge Base page.


Click here for quick access to the FAQs.

Need Help?

For further assistance, contact:
📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Email: ticket@icanotes.com
💬 Chat: https://app.icanotes.com



Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.