Hardware and Software Requirements for ICANotes+
Overview
This article outlines the recommended minimum requirements for using ICANotes+ for both practice users and client portal users.
Minimum Requirements for Practice Users
This section details the recommended minimum requirements for running ICANotes+ for practice users.
Hardware Requirements (for Practice users)
| Device | Desktop PC, workstations, laptops, or Convertible tablet PC with minimum 13โscreen. Not supported: Touch screen devices such as Microsoft Surface, Apple iPad, mobile cell phones, Chromebook due to screen size. |
| CPU Processor & Speed | Minimum Intel/AMD Dual core or higher |
| Memory | Minimum 8 GB RAM or higher |
| Available Disk Space | 20 GB |
| Screen Resolution | 1368 x 1024 or higher |
Software Requirements (for Practice users)
| Browser | Google Chrome browser - Possible alternatives: Chromium based browsers (e.g., Microsoft Edge, Brave, etc.)
- Not supported: Mozilla Firefox, Apple Safari browser, WebKit browsers, etc.
|
| Anti-Virus | Symantec Endpoint Protection, Windows Defender, or any other standard Antivirus Client |
Minimum Requirements for Client Portal Users
This section outlines the recommended minimum requirements for running ICANotes+ for client portal users.
Hardware Requirements (for Client Portal users)
| Device | Any consumer device (e.g., desktop or mobile) capable of running a supported browser.
Certain financial management features are best accessed through a full desktop browser.
|
| Memory | Minimum 8 GB RAM or higher |
| Available Disk Space | 100MB (sufficient to run website and download forms and attachments) |
| Screen Resolution | 1368 x 1024 or higher for desktop, 375 x 667 or higher for mobile |
Software Requirements (for Client Portal users)
| Browser | Google Chrome browser - Possible alternatives: Chromium based browsers (e.g., Microsoft Edge, Brave, etc.)
- Not supported: Mozilla Firefox, Apple Safari browser, WebKit browsers, etc.
|
| Anti-Virus | Symantec Endpoint Protection, Windows Defender, or any other standard Antivirus Client |
FAQs
You can find the Frequently Asked Questions (FAQs) on our Knowledge Base page.
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Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.
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