Overview 

If Google Calendar permissions have changed or ICANotes+ no longer has the required permissions to access your Google Calendar, new appointments or events may stop syncing.

Before Reconnecting Your Google Calendar

Before disconnecting and reconnecting your Google Calendar, verify the following if a specific Google Calendar event is not appearing in ICANotes+:

1. Check the event availability.
   Open the event in Google Calendar and verify that it is marked Busy. Events marked Free are not imported into ICANotes+.
2. Check the Calendar filters.
   In ICANotes+, open the Calendar filters and make sure Show Synced External Calendar Appointments is selected.
3. Check full-day events.
   For overnight or multi-day events, select Show full day on the ICANotes+ Calendar to view the synced event.
4. Allow time for synchronization.
   Google Calendar events may take up to one hour to appear in ICANotes+.

Step 1: Disconnect Your Google Calendar  

You must first disconnect your google calendar. 

To disconnect your google calendar,

1. Navigate to Personal Preferences > Calendar Settings > Calendar Sync Settings.
2. Click the Disconnect your Google Calendar button.

After clicking the Disconnect button, the system will begin removing the sync process. This may take up to 30 minutes. 

Step 2: Delete All Instances of ICANotes+ 

You must remove all ICANotes+ instances from your Google Calendar. 

To delete ICANotes+ instances,

1. Open your Google Calendar.
2. Click the Settings icon at the top.
3. Select the Settings option.

Scroll to Settings for my calendars using the appropriate Google account, and delete all ICANotes+ instances. 

Step 3: Remove ICANotes+ from Apps Connected to Your Google Account 

If you have multiple Google accounts, ensure you are logged into the correct one.

Step 4: Verify Removal of ICANotes+ Instances  

To confirm that ICANotes+ instances have been removed, go to your Google Calendar and check the "My calendars" section to ensure that no ICANotes+ instances remain. 

Step 5: Unsubscribe Unused ICANotes+ Calendars 

If you have synced and unsynced your calendar with ICANotes+ multiple times, you may notice several 'ICANotes+' calendars listed in Google Calendar.

You can unsubscribe from any unused 'ICANotes+' calendars. In Google Calendar, go to Settings, scroll to Settings for my calendars using the correct Google account, and unsubscribe from all instances of ICANotes+.

We recommend double-checking which calendars are actively synced to avoid accidentally unsubscribing from them. 

Why may multiple ICANotes+ calendars appear in Google Calendar?
If the calendar has been synced and unsynced with ICANotes+ multiple times, several ICANotes+ calendars may appear in Google Calendar.

Can unused ICANotes+ calendars be removed from Google Calendar?
Yes. Unused ICANotes+ calendars can be unsubscribed from Google Calendar. Double-check which calendars are actively synced before unsubscribing to avoid accidentally removing an active calendar.

What should be checked if multiple Google accounts are used?
Make sure the correct Google account is selected when removing ICANotes+ from the apps connected to your Google Account.

How can it be confirmed that all ICANotes+ calendar instances were removed?
In Google Calendar, check the My calendars section and verify that no ICANotes+ instances remain.

How long can the Google Calendar disconnection process take?
After selecting Disconnect your Google Calendar in ICANotes+, the system may take up to 30 minutes to remove the sync process.

What should be done if Google Calendar sync still does not work after completing the troubleshooting steps?
If the issue continues after completing the steps in this article, email ticket@icanotes.com for assistance.