ICANotes+ Bug Fixes

ICANotes+ Bug Fixes

Here are the details of the bug fixes in ICANotes+. For more comprehensive guides, visit our searchable Knowledge Base.

If you need further assistance, please call Customer Support at 443-203-5857 or submit a ticket and we will get back to you shortly.

SMS Appointment Reminders Delivery Issues – Fixed on September 1, 2026
Fixed issues that could cause SMS appointment reminders to be duplicated, missed, or not sent for some practices. SMS appointment reminders are now processed correctly to help ensure clients receive the appropriate reminder during each reminder window.

Productivity Report CSV Export Date Offset – Fixed on August 26, 2026
Fixed an issue that caused the Encounter Date in Productivity Report CSV exports to display one day ahead for encounters created after 8:00 PM EDT. The CSV export now displays the correct Encounter Date, consistent with the Productivity Report, PDF, and Excel exports.

Unbilled Encounters Insurance Filter Issue – Fixed on August 26, 2026
Fixed an issue where the Insurance Paid, Insurance Not Paid, and Insurance Balance Due filters in Unbilled Encounters returned Self-Pay charts with no insurance. The filters now exclude records without insurance responsibility.

Clinical and Demographic Report Diagnosis Issue – Fixed on August 26, 2026
Fixed an issue where the Clinical and Demographic Report displayed an incorrect diagnosis by selecting a diagnosis from an unrelated note. The report now displays the current diagnosis consistent with the Chart Face.

Invoice and Superbill Generation for Multiple Encounters – Fixed on August 26, 2026
Fixed an issue where users were unable to generate an invoice and superbills for multiple encounters after previously generating invoices and superbills for the same encounters. Users can now generate the invoice and superbills successfully.

Appointment Report Sorting Issue – Fixed on August 26, 2026
Fixed an issue where the Appointment Report was sorted alphabetically by client name instead of chronologically by appointment date and time. The report now lists appointments by date and time in ascending order.

Payments/Adjustments Report Excel Export Issue – Fixed on August 26, 2026
Fixed an issue where Excel files exported from the Payments/Adjustments Report did not open in Microsoft Excel. The exported files now open successfully and display the report data as expected.

Inactive Medications Displayed in Progress Notes – Fixed on August 26, 2026
Fixed an issue where inactive medications were added to Progress Notes without being identified as inactive. Medication updates are now reflected correctly when medications are added to the note.

Contact Phone Extension Not Displayed – Fixed on August 26, 2026
Fixed an issue where phone extensions entered for contacts were displayed as N/A in the Ext column on the Chart Face. The correct extension is now displayed.

Medication Updates Not Displayed Immediately for Non-Prescribers – Fixed on August 26, 2026
Fixed an issue where medication updates made by non-prescribers were not displayed immediately after being saved. Medication changes are now displayed as soon as they are saved.

Compiled Group Therapy Notes Missing Signature Details – Fixed on August 26, 2026
Fixed an issue where compiled and electronically signed Group Therapy Notes did not display the signature timestamp or the option to request a co-signature. Signature details and the Request Co-signature option now display correctly.

Manage Clinical Team Table Filters – Fixed on August 26, 2026
Fixed an issue where filters in the Manage Clinical Team by Client table were unresponsive. Table filters now work as expected.

Custom Button Formatting in Treatment Plans – Fixed on August 26, 2026
Fixed an issue where formatting applied to custom buttons in Treatment Plans was not retained after saving. Custom button formatting, including font size, bold, and italic, is now saved correctly.

PDFs With Spaces in File Names Not Imported Correctly – Fixed on August 26, 2026
Fixed an issue where PDFs with spaces in their file names were imported but could not be previewed or downloaded from the Documents tab. These PDFs can now be accessed and downloaded correctly.

Clinical Notes Loading Issue – Fixed on August 18, 2026
Fixed an issue that could prevent the Clinical Notes list from loading when a Treatment Plan had missing care team information.

SMS Appointment Reminders Not Sent for Telehealth Appointments - Fixed on August 11, 2026
Fixed an issue where SMS appointment reminders were not sent for Telehealth or Phone Call appointments when the practice’s SMS reminder template included the {Location} placeholder.
SMS reminders are now sent successfully for virtual appointments, even when the reminder template includes {Location}.

Self-Service Scheduler URL Expired After 24 Hours - Fixed on August 11, 2026
Fixed an issue where generating a new Self-Service Scheduler URL caused previously generated URLs to expire after 24 hours. Previously generated URLs now remain valid, allowing clients to continue using the same URL to schedule appointments.

Prescription Recorded in Another Patient’s Clinical Note - Fixed on August 5, 2026
Fixed an issue where a prescription written for one patient could be incorrectly recorded in another patient’s clinical note when processing a renewal or refill request through eRx. Prescriptions are now correctly associated with the intended patient’s clinical record, preventing cross-patient information disclosure.

Calendar: Patient DOB Missing from Patient Search Dropdown - Fixed on August 5, 2026
Fixed an issue where a patient’s Date of Birth (DOB) was not displayed in the patient search dropdown when scheduling an appointment from the Calendar. The patient’s DOB is now displayed alongside their name in the search results to help distinguish patients with similar names.

Calendar: Open Patient Chart in a New Tab or Window - Fixed on August 5, 2026
Fixed an issue where users could not open a patient’s chart in a new browser tab or window from the patient’s name in the Calendar appointment details. Users can now use standard browser options, such as Ctrl-click or right-clicking the patient’s name, to open the patient’s chart in a new tab or window.


 For further assistance, contact:

📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Emailticket@icanotes.com
💬 Chathttps://app.icanotes.com


Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.

 

    • Related Articles

    • ICANotes+ Updates

      What's New? Recent enhancements to ICANotes+ are described below. Visit our searchable Knowledge Base for more detailed guides. Can't find what you're looking for? Please call Customer Support at 443-203-5857 or submit a ticket and someone will be in ...
    • ICANotes+ FAQs

      Overview This knowledge base article comprises frequently asked questions (FAQs) regarding the diverse features offered within ICANotes+. Connecting to ICANotes+ Question 1: If I can't find a button to proceed in any of the steps, what should I do? ...
    • Clearinghouses Supported by ICANotes+

      Overview This Knowledge Base article provides information about the clearinghouses supported by ICANotes+ for claim submission, remittance downloads, and insurance eligibility verification. Clearinghouses Supported by ICANotes+ Below is the list of ...
    • Allow Notifications in ICANotes+

      Overview This article provides step-by-step instructions for allowing browser-level notifications in ICANotes+. Enabling these notifications ensures you receive real-time alerts without needing to refresh the page. This permission applies only to ...
    • ICANotes+ Demo Webinar

      Watch the recorded video of our ICANotes+ webinar to learn more about its features and functionalities. For further inquiries, feel free to contact our Sales team at 866-847-3590. https://www.youtube.com/watch?v=cXAXelFzNeY FAQs You can find the ...