Allow Notifications in ICANotes+

Allow Notifications in ICANotes+

Overview

This article provides step-by-step instructions for allowing browser-level notifications in ICANotes+. Enabling these notifications ensures you receive real-time alerts without needing to refresh the page. This permission applies only to this ICANotes+ website, and is necessary for proper functionality of ICANotes+. Notifications may include client-related actions—such as when a client accepts an invitation or completes a form—as well as important system messages like appointment updates, billing alerts, or task assignments. Currently, ICANotes+ uses only website notifications and does not use any system-level notifications (e.g. Windows Notification center) that may be offered by browsers.

Notification permissions granted to a website will remain intact for as long as a user consistently interacts with the site. However, after a period of inactivity (managed by browser vendor, typically weeks to months) the permission may be revoked, and you would want to re-enable notifications following these steps. ICANotes+ will always remind you to do this when you login if the Notifications permission is not granted in your browser.

The instructions in this article cover supported browsers on both Windows and macOS platforms.  As a reminder, ICANotes+ requires Chromium based browsers to function correctly, such as Chrome, Edge, Brave, Opera, Samsung Internet.

Real-time Notifications

How to ensure you receive notifications instantly
To take full advantage of real-time notifications, make sure browser notifications are enabled.

Enable browser notifications 
When signing in, a prompt may appear asking you to enable notifications. Click Enable Notifications.




Click Allow when prompted to complete the setup.

 


If notifications are blocked in your browser
If browser-level notifications are blocked, you’ll see a prompt with a link directing you to this Knowledge Base article. The step-by-step instructions for enabling notifications in supported browsers on Windows and macOS are provided later in this article.

 



Allow Notifications on Windows (Chrome)

If you previously allowed notifications, the Notifications permission appears when you select the Permissions icon in the address bar. Use the toggle switch to ensure notifications are allowed.


If you have never allowed notifications, follow these steps:
  1. Open ICANotes+ in Chrome.
  2. Click the three-dot menu icon (⋮) in the upper-right corner of the browser window.
  3. Select Settings.
  4. From the left pane, choose Privacy and security.
  5. Click Site settings.
  6. Under the Permissions section, select Notifications.
  7. Choose Sites can ask to send notifications.
  8. (Recommended) Enable Collapse unwanted requests to reduce pop-up prompts.
Screenshots for reference








Allow Notifications on Windows (Microsoft Edge) 

If you previously allowed notifications, the Notifications permission appears when you select the lock icon in the address bar. Use the dropdown to set the permission to Allow.


If you have never allowed notifications, follow these steps:
  1. Open ICANotes+ in Edge.
  2. Click the lock icon in the address bar.
  3. Select Permissions for this site.
  4. Locate Notifications and select Allow from the dropdown.
Screenshots for reference






Allow Notifications on macOS (Chrome)

If you previously allowed notifications, the Notifications permission appears when you select the Permissions icon in the address bar. Use the toggle switch to ensure notifications are allowed.



If you have never allowed notifications, follow these steps:

  1. Open ICANotes+ in Chrome.
  2. Click the Chrome menu in the top-left corner of the screen.
  3. Select Settings.
  4. From the left pane, choose Privacy and security.
  5. Click Site settings.
  6. Under the Permissions section, select Notifications.
  7. Choose Sites can ask to send notifications.
  8. (Recommended) Enable Collapse unwanted requests to reduce pop-up prompts.





FAQs 

You can find the Frequently Asked Questions (FAQs) on our Knowledge Base page.


Click here for quick access to the FAQs.


Need Help?

For further assistance, contact:
📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Email: ticket@icanotes.com
💬 Chat: https://app.icanotes.com



Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.




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