Allow Notifications in ICANotes+

Allow Notifications in ICANotes+

Overview

This article provides step-by-step instructions for allowing browser-level notifications in ICANotes+. Enabling these notifications ensures you receive real-time alerts without needing to refresh the page. This permission applies only to this ICANotes+ website, and is necessary for proper functionality of ICANotes+. Notifications may include client-related actions—such as when a client accepts an invitation or completes a form—as well as important system messages like appointment updates, billing alerts, or task assignments. Currently, ICANotes+ uses only website notifications and does not use any system-level notifications (e.g. Windows Notification center) that may be offered by browsers.

Notification permissions granted to a website will remain intact for as long as a user consistently interacts with the site. However, after a period of inactivity (managed by browser vendor, typically weeks to months) the permission may be revoked, and you would want to re-enable notifications following these steps. ICANotes+ will always remind you to do this when you login if the Notifications permission is not granted in your browser.

The instructions in this article cover supported browsers on both Windows and macOS platforms.  As a reminder, ICANotes+ requires Chromium based browsers to function correctly, such as Chrome, Edge, Brave, Opera, Samsung Internet.

Notes
Push notifications are not supported in Incognito/Private browsing mode. If enabled, no error appears, but notifications will not be delivered.

Real-time Notifications

How to ensure you receive notifications instantly
To take full advantage of real-time notifications, make sure browser notifications are enabled.

Enable browser notifications 
When signing in, a prompt may appear asking you to enable notifications. Click Enable Notifications.




Click Allow when prompted to complete the setup.

 


If notifications are blocked in your browser
If browser-level notifications are blocked, you’ll see a prompt with a link directing you to this Knowledge Base article. The step-by-step instructions for enabling notifications in supported browsers on Windows and macOS are provided later in this article.

 



Allow Notifications on Windows (Chrome)

If you previously allowed notifications, the Notifications permission appears when you select the Permissions icon in the address bar. Use the toggle switch to ensure notifications are allowed.
Notes
Notifications don’t work in Incognito/Private mode. Use a regular browser window.


If you have never allowed notifications, follow these steps:
  1. Open ICANotes+ in Chrome.
  2. Click the three-dot menu icon (⋮) in the upper-right corner of the browser window.
  3. Select Settings.
  4. From the left pane, choose Privacy and security.
  5. Click Site settings.
  6. Under the Permissions section, select Notifications.
  7. Choose Sites can ask to send notifications.
  8. (Recommended) Enable Collapse unwanted requests to reduce pop-up prompts.
Screenshots for reference








Allow Notifications on Windows (Microsoft Edge) 

If you previously allowed notifications, the Notifications permission appears when you select the lock icon in the address bar. Use the dropdown to set the permission to Allow.
Notes
Notifications don’t work in Incognito/Private mode. Use a regular browser window.


If you have never allowed notifications, follow these steps:
  1. Open ICANotes+ in Edge.
  2. Click the lock icon in the address bar.
  3. Select Permissions for this site.
  4. Locate Notifications and select Allow from the dropdown.
Screenshots for reference






Allow Notifications on macOS (Chrome)

If you previously allowed notifications, the Notifications permission appears when you select the Permissions icon in the address bar. Use the toggle switch to ensure notifications are allowed.
Notes
Notifications don’t work in Incognito/Private mode. Use a regular browser window.



If you have never allowed notifications, follow these steps:

  1. Open ICANotes+ in Chrome.
  2. Click the Chrome menu in the top-left corner of the screen.
  3. Select Settings.
  4. From the left pane, choose Privacy and security.
  5. Click Site settings.
  6. Under the Permissions section, select Notifications.
  7. Choose Sites can ask to send notifications.
  8. (Recommended) Enable Collapse unwanted requests to reduce pop-up prompts.




FAQs 

What are browser notifications in ICANotes+?
Browser notifications allow ICANotes+ to deliver real-time alerts without requiring the page to be refreshed.

What types of notifications may ICANotes+ send?
Notifications may include client-related actions, such as when a client accepts an invitation or completes a form, as well as system messages such as appointment updates, billing alerts, or task assignments.

Does ICANotes+ use system-level notifications?
No. ICANotes+ currently uses only website notifications and does not use system-level notifications, such as the Windows Notification Center notifications offered by browsers.

Do I need to enable browser notifications to receive real-time notifications?
Yes. Browser notifications must be enabled to receive real-time notifications.

How can browser notifications be enabled when signing in to ICANotes+?
When the notification prompt appears during sign-in, click Enable Notifications, and then click Allow when the browser prompts for permission.

What should I do if browser notifications are blocked?
If browser notifications are blocked, ICANotes+ displays a prompt with a link to this Knowledge Base article. Follow the instructions for the applicable supported browser and operating system to allow notifications.

Do browser notification permissions remain enabled permanently?
Notification permissions remain intact while the user consistently interacts with the site. After a period of inactivity, the browser may revoke the permission. ICANotes+ reminds the user to re-enable notifications when they log in if the Notifications permission is not granted.

Can ICANotes+ notifications be used in Incognito or Private browsing mode?
No. Push notifications are not supported in Incognito or Private browsing mode. Notifications will not be delivered in these modes.

Which browsers are supported for ICANotes+?
ICANotes+ requires Chromium-based browsers to function correctly, including Chrome, Edge, Brave, Opera, and Samsung Internet.

How can notifications be enabled in Chrome on Windows?
Open ICANotes+ in Chrome, click the three-dot menu icon (⋮) in the upper-right corner, and select Settings. From the left pane, select Privacy and security > Site settings > Notifications. Choose Sites can ask to send notifications.

How can notifications be enabled in Microsoft Edge on Windows?
Open ICANotes+ in Edge, click the lock icon in the address bar, select Permissions for this site, and locate Notifications. Select Allow from the dropdown.

How can notifications be enabled in Chrome on macOS?
Open ICANotes+ in Chrome, click the Chrome menu in the top-left corner, and select Settings. From the left pane, select Privacy and security > Site settings > Notifications. Choose Sites can ask to send notifications.



Need Help?

For further assistance, contact:
📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Email: ticket@icanotes.com
💬 Chat: https://app.icanotes.com



Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.