Supported IP Addresses and Hostnames for Firewall Whitelisting
To ensure full access to ICANotes services—including application access, secure uploads, telehealth functionality, and support—your firewall or network security appliance must allow communication with the following IP addresses and load-balanced hostnames.
Core Web Services
If your firewall or proxy requires IP-based allow lists for AWS load balancers, please contact ICANotes Support for up-to-date public IP ranges or use DNS-based rules.
Recommendations
- DNS Support: Where possible, configure allow listing using hostnames (e.g., for AWS Load Balancers) to ensure continued access during IP changes.
- Outbound Ports: Ensure standard web ports (TCP 443/HTTPS) are open outbound.
- Testing Access: If users report connectivity issues, verify that DNS resolves correctly and that no egress filtering is blocking these destinations.
Related Articles
Clearinghouses Supported by ICANotes+
Overview This Knowledge Base article provides information about the clearinghouses supported by ICANotes+ for claim submission, remittance downloads, and insurance eligibility verification. Clearinghouses Supported by ICANotes+ Below is the list of ...
Setting Up Kno2 Integration
Setting Up Kno2 Integration KNO2 SETUP – API SETTINGS 1. Log into your Kno2 account. 2. Select the Setting gear in the upper right hand corner. 3. Select Organization 4. Scroll all the way down on the Organization tab to the section that says API ...
HIPAA Compliance and Windows Operating Systems
Overview HIPAA (Health Insurance Portability and Accountability Act) regulations require that all systems storing or accessing electronic protected health information (ePHI) use operating systems that are actively maintained and updated by their ...
Kno2 Connection Error
1. If you are receiving the "Login Failed" error message in the ICANotes Chart Room, go to the Kno2 website. 2. Click the icon in the top right of the window. 3. Select 'Organization' from the dropdown menu. 4. Scroll down to the bottom of the ...
Sending Multiple Documents via Kno2
Sending Multiple Documents via Kno2 For customers utilizing the Kno2 integration, we now offer the ability to send multiple files at once to a direct message address or fax. If your Kno2 integration has not yet been setup, please see our Knowledge ...