Version 9.11 introduces updates that help staff work more efficiently across scheduling, clinical documentation, reporting, and billing. You can now send Telehealth session links by SMS directly from Calendar appointments, see who last updated a note from the chart face, and quickly identify the next due treatment plan date in the Chart Face header.
You can now send a Telehealth session link directly from an appointment in the Calendar. This makes it easier to quickly share the correct session link with a client without leaving the appointment details screen.
When you select Start Telehealth Session, a pop-up now includes an option to send the Telehealth link by SMS.
Added a Send Telehealth Link via SMS option to the Start Telehealth Session pop-up.
Sends the unique Telehealth link for the selected appointment only.
Uses the existing SMS service to send the message.
The Send Telehealth Link via SMS option appears only when:
Telehealth is enabled for your practice.
The appointment contact type is set to Telehealth.
The appointment status is:
Confirmed
Checked-In
Occurred
Sending the Telehealth link via SMS uses the existing SMS service and may incur applicable messaging charges. For details about SMS pricing, see Sending SMS/Text Appointment Reminders to Clients knowledge base article.You can now see who most recently updated a note directly from the chart face. The initials of the last clinician to edit the note now appear next to the note status, regardless of the note status.
Hover over the initials to view the clinician's full name, the type of update made, and the date and time of the change.
The badge updates automatically whenever a clinician makes changes to a note, including updates to note text, diagnoses, medications, service codes, appointment links, assigned user, site, note date, follow-up details, and other clinical note fields.
The Last Edit badge updates immediately after changes are saved and always reflects the most recent action performed on the note.
To help you stay on top of clinical deadlines, the Chart Face header now displays the next due treatment plan date. This allows you to identify upcoming work at a glance without leaving the patient's main profile.
Automatic Prioritization: The header displays the earliest upcoming due date across all your patient’s treatment plans (General and Chemical Dependency).
Quick Navigation: Click the date in the header to jump directly into that specific treatment plan.
Secure Access: You will only see due dates for the plans you have permission to view. If no plans are due or accessible, the header will display N/A.
Instead of manually checking multiple tabs to see which plan expires next, the system now surfaces the most urgent deadline automatically. If you see a date in the header, you know exactly when your next clinical documentation is required.
To assist with data verification and record management, reports display a summary of the total results found. This allows for a quick count of records without the need to export the data to an external file.
Location: The total number of results is located at the bottom of each page, appearing directly before the date and time the report was generated.
Format Example: 30 Results, Generated on: MM/DD/YYYY 00:00 PM EST
Availability: This feature is available across all major report types, including Billing, Productivity, Clinical, and Demographics reports.
We have enhanced how the system handles payer transitions by prioritizing active coverage found on the patient’s chart. This update ensures secondary insurance is billed before shifting balances to the client, significantly reducing the need for manual responsibility adjustments.
Automatic Secondary Payer Identification: Previously, posting a primary claim without the P/S checkbox selected would default the next responsibility to the client. Now, the system automatically checks the patient’s chart; if an active secondary payer exists, the next responsibility is routed to them instead of the client.
Streamlined Secondary Claim Submission: When a claim is sent to the primary payer with the P/S checkbox selected, the system now automatically creates a secondary claim with a "Ready for Secondary" status. The claim will move from the Billed to the Unbilled tab, where billers can easily locate it by filtering for the "Ready for Secondary" checkbox.
Manual Control: While these updates automate the workflow, billers retain full control. You can still manually override and adjust responsibility to any party, including the client, as needed.