v9.11 Release Notes (Release Date: April 15, 2026)

v9.11 Release Notes (Release Date: April 15, 2026)

Overview

Version 9.11 introduces updates that help staff work more efficiently across scheduling, clinical documentation, reporting, and billing. You can now send Telehealth session links by SMS directly from Calendar appointments, see who last updated a note from the chart face, and quickly identify the next due treatment plan date in the Chart Face header.

Billing teams can use the new Deposit Summary and Payments Summary reports, view total record counts directly within supported reports, and more accurately route balances through primary, secondary, and tertiary insurance payers before assigning responsibility to the patient.

Send Telehealth Link via SMS from Calendar Appointments

You can now send a Telehealth session link directly from an appointment in the Calendar. This makes it easier to quickly share the correct session link with a client without leaving the appointment details screen.

When you select Start Telehealth Session, a pop-up now includes an option to send the Telehealth link by SMS.

What's new
  • Added a Send Telehealth Link via SMS option to the Start Telehealth Session pop-up.

  • Sends the unique Telehealth link for the selected appointment only.

  • Uses the existing SMS service to send the message.

When the option is available

The Send Telehealth Link via SMS option appears only when:

  • Telehealth is enabled for your practice.

  • The appointment contact type is set to Telehealth.

  • The appointment status is:

    • Confirmed

    • Checked-In

    • Occurred

Notification
  1. After you send the Telehealth link, the following message appears in the pop-up: "Telehealth link sent via SMS successfully."
NotesSending the Telehealth link via SMS uses the existing SMS service and may incur applicable messaging charges. For details about SMS pricing, see Sending SMS/Text Appointment Reminders to Clients knowledge base article.


View the Last Clinician who Updated a Note

You can now see who most recently updated a note directly from the chart face. The initials of the last clinician to edit the note now appear next to the note status, regardless of the note status.

Hover over the initials to view the clinician's full name, the type of update made, and the date and time of the change.

The badge updates automatically whenever a clinician makes changes to a note, including updates to note text, diagnoses, medications, service codes, appointment links, assigned user, site, note date, follow-up details, and other clinical note fields.

The Last Edit badge updates immediately after changes are saved and always reflects the most recent action performed on the note.

If the most recent action was signing the note, the tooltip displays who signed the note and when.


Related article: Working with Notes

View Upcoming Treatment Plan Due Date in the Chart Header

To help you stay on top of clinical deadlines, the Chart Face header now displays the next due treatment plan date. This allows you to identify upcoming work at a glance without leaving the patient's main profile.

How it works
  • Automatic Prioritization: The header displays the earliest upcoming due date across all your patient’s treatment plans (General and Chemical Dependency).

  • Quick Navigation: Click the date in the header to jump directly into that specific treatment plan.

  • Secure Access: You will only see due dates for the plans you have permission to view. If no plans are due or accessible, the header will display N/A.

Why this matters

Instead of manually checking multiple tabs to see which plan expires next, the system now surfaces the most urgent deadline automatically. If you see a date in the header, you know exactly when your next clinical documentation is required.




View Total Number of Results in Reports

To assist with data verification and record management, reports display a summary of the total results found. This allows for a quick count of records without the need to export the data to an external file.

  • Location: The total number of results is located at the bottom of each page, appearing directly before the date and time the report was generated.

  • Format Example: 30 Results, Generated on: MM/DD/YYYY 00:00 PM EST

  • Availability: This feature is available across all major report types, including Billing, Productivity, Clinical, and Demographics reports.



Related article: Working with Reports

New: Deposit Summary Report

The Deposit Summary Report provides a summary of all payments collected within a selected date range. The report categorizes payments by payment method and separates them into Client Payments and Insurance Payments. This report is commonly used by billing teams to reconcile collected payments and balance accounts receivable. All payments received within the selected date range are shown in the report, such as unapplied payments, prepayments, and collected copays.

Results are grouped alphabetically by:
  1. Location
  2. Clinician
  3. Client
The report also displays totals for each payment method, helping practices verify collected funds.

To learn more about this report, click here.

New: Payments Summary Report

The Payments Summary Report provides a consolidated view of all payments recorded within a selected date range. It organizes payment data by payment method and groups results by location, clinician, and client for easy review.

This report helps billing teams reconcile payments, monitor adjustments, and validate collected amounts across the practice.

To learn more about this report, click here.

Simplified Secondary Claim Management

We have enhanced how the system handles payer transitions by prioritizing active coverage found on the patient’s chart. This update ensures secondary insurance is billed before shifting balances to the client, significantly reducing the need for manual responsibility adjustments.

What’s New?
  • Automatic Secondary Payer Identification: Previously, posting a primary claim without the P/S checkbox selected would default the next responsibility to the client. Now, the system automatically checks the patient’s chart; if an active secondary payer exists, the next responsibility is routed to them instead of the client.



  • Streamlined Secondary Claim Submission: When a claim is sent to the primary payer with the P/S checkbox selected, the system now automatically creates a secondary claim with a "Ready for Secondary" status. The claim will move from the Billed to the Unbilled tab, where billers can easily locate it by filtering for the "Ready for Secondary" checkbox.

  • Manual Control: While these updates automate the workflow, billers retain full control. You can still manually override and adjust responsibility to any party, including the client, as needed.






Statements: Exclude Clients or Encounters by Statement Generation Date

Added an Exclude By option on the Batch Statements screen to exclude clients or encounters based on the last statement date. Helps prevent duplicate statements within the same billing cycle and reduces unnecessary statement generation. Refer to the related Knowledge Base article for details.



Need Help?

For further assistance, contact:
📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Emailticket@icanotes.com
💬 Chathttps://app.icanotes.com



Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.


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